Privacy Policy
Last updated: this policy is reviewed periodically. Please check back for updates.
Lemon Drop Cottages ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit https://claude.cwcvacations.com or book a stay with us, how we use it, and the choices you have.
Information we collect
- Booking details — your name, email, phone number, and stay dates when you make or enquire about a reservation.
- Payment information — card payments are processed securely by our booking provider (Guesty). We never see or store your full card number on our own servers.
- Usage data — basic analytics such as pages visited and device type, collected to help us improve the site.
How we use your information
- To process and manage your booking and communicate with you about your stay.
- To respond to enquiries and provide customer support.
- To improve our website and services.
- To send you relevant updates where you have asked us to.
Sharing your information
We do not sell your personal information. We share it only with the service providers needed to run our business — for example our property-management and payment platform (Guesty) — and where required by law.
Data retention & security
We keep booking records for as long as needed to provide our services and meet legal and accounting obligations, and we use reasonable safeguards to protect your information.
Your rights
You may request access to, correction of, or deletion of your personal information. To make a request, email us at info@lemondropcottages.com.
Contact us
If you have any questions about this Privacy Policy, please email us at info@lemondropcottages.com.